FREE ARTICLES

Palgrave Macmillan and the editorial team have selected this set of papers from the archive of the journal to give a representative sample of the best of our content.

These papers, listed in chronological order, are available free to read and download.

For more information about the journal visit www.palgrave-journals.com/fsm.

  1. Awareness of Islamic banking products among Muslims: The case of Australia FREE

    Hussain Gulzar Rammal and Ralf Zurbruegg

    Abstract | Full Text

  2. Conceptualising online banking service value FREE

    Kristina Heinonen

    Abstract | Full Text

  3. Strategic orientation, organisational structure, and the associated effects on performance FREE

    Larry P Pleshko

    Abstract | Full Text

  4. How similar are frontline bank employees’ perceptions of service quality to their customers? A study of female customers and employees in Turkey FREE

    Ugur Yavas

    Abstract | Full Text

  5. The decision process for ethical investment FREE

    Eva Hofmann, Katja Meier-Pesti and Erich Kirchler

    Abstract | Full Text

  6. A content analysis of financial services magazine print ads: Are they reaching women? FREE

    Diana Lawson, Richard Borgman and Timothy Brotherton

    Abstract | Full Text

  7. Customer relationship management in banking: An introduction and strategic implications FREE

    Evangelia Blery and Michalis Michalakopoulos

    Abstract | PDF

  8. The effect of distribution channels on mutual fund flows FREE

    Mikko Knuutila, Vesa Puttonen and Tom Smythe

    Abstract | Full Text

  9. Should a financial service provider care about trust? An empirical study of retail saving and investment allocations FREE

    Paul Cox

    Abstract | Full Text

  10. Credit card ownership and usage behaviour in Saudi Arabia: The impact of demographics and attitudes toward debt FREE

    Alhassan G Abdul-Muhmin and Yakubu A Umar

    Abstract | Full Text